Privacy Policy

PRIVACY POLICY

Effective Date: July 2026

This Privacy Policy describes how ThePetMarkets.com ("Website", "we", "our", or "us") collects, uses, stores, and protects your personal information when you visit or make a purchase from our Website.

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Company Information

This Website is operated by:

SPARTAN GROUP LIMITED
Registration Number: 80715506

Registered Address:
FLAT 2304, 23/F HO KING COMM CENTRE
2–16 FA YUEN STREET
MONG KOK
HONG KONG

2. Information We Collect

We may collect the following types of personal information:

2.1 Information you provide directly:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party providers)
  • Account login information (if you create an account)
  • Order history and communication with us

2.2 Information collected automatically:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the Website
  • Cookies and tracking technologies

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Deliver products and services
  • Communicate order updates and confirmations
  • Provide customer support
  • Improve our Website and user experience
  • Detect and prevent fraud or unauthorized activity
  • Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information.

We may share your data with:

  • Payment processors (for secure transactions)
  • Shipping and logistics providers (to deliver orders)
  • IT and website service providers
  • Legal or regulatory authorities if required by law

All third-party service providers are required to protect your data and use it only for specified purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve Website functionality
  • Remember user preferences
  • Analyze traffic and usage patterns
  • Enhance user experience

You may disable cookies in your browser settings, but some Website features may not function properly.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, tax, or accounting obligations
  • Resolve disputes and enforce agreements

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure.

8. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Access to your personal data
  • Correction of inaccurate information
  • Request deletion of your data
  • Restriction of processing
  • Withdrawal of consent (where applicable)

To exercise your rights, contact us using the details below.

9. International Data Transfers

As we operate internationally, your information may be transferred and processed outside your country of residence, including in Hong Kong and other jurisdictions where our service providers operate.

We take steps to ensure your data is handled securely regardless of location.

10. Third-Party Services

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party services. We encourage you to review their privacy policies.

11. Children's Privacy

Our Website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that data has been collected from a minor, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Website means you accept the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy, you may contact us:

SPARTAN GROUP LIMITED
Registration Number: 80715506
FLAT 2304, 23/F HO KING COMM CENTRE
2–16 FA YUEN STREET
MONG KOK
HONG KONG

Email: thepetmarkets@outlook.com
Website: https://thepetmarkets.com