Terms of Service

TERMS OF SERVICE

Effective Date: July 2026

Welcome to ThePetMarkets.com ("Website"). These Terms of Service ("Terms") govern your access to and use of our Website and the purchase of products offered through it. By accessing our Website, creating an account, or placing an order, you agree to be legally bound by these Terms.

If you do not agree with these Terms, please do not use this Website.

1. Company Information

ThePetMarkets.com is owned and operated by:

SPARTAN GROUP LIMITED
Registration Number: 80715506

Registered Address:
FLAT 2304, 23/F HO KING COMM CENTRE
2–16 FA YUEN STREET
MONG KOK
HONG KONG

Throughout these Terms, "ThePetMarkets," "we," "our," and "us" refer to SPARTAN GROUP LIMITED.

2. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You have the legal capacity to enter into legally binding agreements.
  • All information you provide is accurate, complete, and up to date.

3. Products

ThePetMarkets.com offers pet products including, but not limited to:

  • Pet toys
  • Pet beds
  • Feeding accessories
  • Grooming products
  • Collars and leashes
  • Travel accessories
  • Training products
  • Health and care products
  • Other pet-related merchandise

Product images are for illustration purposes only. Actual colors, packaging, dimensions, and appearance may vary slightly.

4. Pricing

All prices displayed on the Website are shown in the currency selected by the customer. Prices may change at any time without prior notice. Although we strive for accuracy, errors in pricing or product descriptions may occur. We reserve the right to correct any errors and cancel affected orders.

5. Orders

Submitting an order does not constitute acceptance of that order. We reserve the right to:

  • Refuse any order.
  • Limit product quantities.
  • Cancel fraudulent or suspicious transactions.
  • Cancel orders affected by pricing or inventory errors.
  • Cancel orders for unavailable products.

A contract of sale is formed only when your order has been shipped.

6. Payment

Payment must be completed before products are shipped. We accept payment through secure third-party payment providers available during checkout. For your security, we do not store your complete payment card information.

7. Shipping

Shipping times provided on our Website are estimates only. Delivery delays may occur due to customs inspections, weather conditions, carrier delays, public holidays, or events beyond our reasonable control. Customers are responsible for providing accurate shipping information. Any customs duties, import taxes, VAT, or brokerage fees imposed by the destination country are the responsibility of the customer unless otherwise stated.

8. Returns and Refunds

Please refer to our separate Refund & Return Policy. Generally, products may be returned only if they:

  • Are unused.
  • Are in their original packaging.
  • Are returned within the applicable return period.
  • Include proof of purchase.

Certain products may not be eligible for return due to hygiene or safety reasons. Refunds will be issued to the original payment method after inspection and approval.

9. Order Cancellations

Orders may only be cancelled before shipment. Once an order has been dispatched, cancellation is no longer possible, and the Return Policy will apply.

10. Product Availability

We do not guarantee that every product displayed on the Website will always be available. If a purchased product becomes unavailable, we may issue a full refund, offer a comparable replacement, or partially fulfill the order.

11. User Accounts

If you create an account, you agree to keep your login credentials confidential, maintain accurate account information, and notify us immediately of any unauthorized access. You are responsible for all activity occurring under your account.

12. Prohibited Uses

You agree not to violate any applicable laws, upload malicious software or harmful code, attempt unauthorized access to our systems, interfere with Website security, copy or scrape Website content without permission, or use the Website for unlawful or fraudulent purposes. We reserve the right to suspend or terminate access for violations of these Terms.

13. Intellectual Property

All content on ThePetMarkets.com, including logos, images, product descriptions, text, graphics, icons, website design, software, and trademarks, is the property of SPARTAN GROUP LIMITED or its licensors and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, modified, or used without prior written permission.

14. Third-Party Services

Our Website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, products, or services offered by third parties. Your use of third-party websites is at your own risk.

15. Disclaimer

Products sold through ThePetMarkets.com are intended only for their designated purposes. Pet owners are responsible for determining whether a product is suitable for their pet based on size, breed, age, health, and behavior. To the fullest extent permitted by law, all products and services are provided "as is" and "as available."

16. Limitation of Liability

To the maximum extent permitted by applicable law, SPARTAN GROUP LIMITED shall not be liable for indirect, incidental, consequential damages, loss of profits, loss of business, loss of data, or delays beyond our reasonable control. Our total liability shall never exceed the purchase price paid for the product giving rise to the claim.

17. Indemnification

You agree to indemnify and hold harmless SPARTAN GROUP LIMITED, its directors, employees, affiliates, agents, and representatives from any claims, damages, liabilities, losses, or expenses arising from your use of the Website, your violation of these Terms, or your infringement of any third-party rights.

18. Force Majeure

We shall not be responsible for any delay or failure to perform resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, war, government actions, internet outages, transportation disruptions, or labor disputes.

19. Privacy

Your use of this Website is also governed by our Privacy Policy. By using the Website, you consent to the collection and processing of information as described in that policy.

20. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Updated versions become effective immediately upon publication on this Website. Your continued use of the Website after changes have been posted constitutes acceptance of the revised Terms.

21. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

22. Contact Information

SPARTAN GROUP LIMITED
Registration Number: 80715506
FLAT 2304, 23/F HO KING COMM CENTRE
2–16 FA YUEN STREET
MONG KOK
HONG KONG

Website: https://thepetmarkets.com
Email: thepetmarkets@outlook.com