1. OVERVIEW

At thepetmarkets.com, we want to get your orders to you as quickly and safely as possible. This Shipping Policy explains how we process, pack, and ship your orders, as well as important information about delivery times and costs.

2. ORDER PROCESSING TIME

• All orders are processed within 1-3 business days (Monday–Friday, excluding public holidays).

• Orders placed after 2:00 PM will be processed the next business day.

• During peak seasons (e.g., holidays, sales events), processing times may be extended to 3-5 business days.

• You will receive a confirmation email with tracking information once your order has been shipped.

3. SHIPPING METHODS & DELIVERY TIMES

We offer multiple shipping options to meet your needs. Delivery times are estimates only and are not guaranteed.

Note: Delivery times may vary depending on your location, courier delays, and weather conditions.

4. SHIPPING COSTS

Shipping costs are calculated at checkout based on:

• The shipping method selected.

• The weight and dimensions of your order.

• Your delivery location.

• Any current promotions offering free shipping (see Section 5).

5. FREE SHIPPING

We offer free standard shipping on orders over $100 USD. This promotion may be subject to change or exclusions. Free shipping applies to standard shipping only and does not include express or overnight delivery.

6. ORDER TRACKING

• Once your order has shipped, you will receive a tracking number via email.

• You can track your order through the courier’s website or our [Order Tracking Page].

• Please allow 24-48 hours for the tracking information to update after shipment.

7. INTERNATIONAL SHIPPING

For orders shipped internationally:

• Customs Duties & Taxes: You are responsible for any customs duties, import taxes, or brokerage fees that may apply. These are not included in the shipping cost you pay at checkout.

• Customs Delays: International shipments may be subject to customs clearance procedures, which can cause delays beyond our control.

• Shipping Time Estimates: International delivery times vary by destination. Please allow 7–21 business days for international standard shipping.

8. DAMAGED OR LOST PACKAGES

• Lost Packages: If your package is lost in transit, please contact us within 14 days of the estimated delivery date. We will work with the courier to investigate the issue.

• Damaged Items: If your order arrives damaged, please take photos of the packaging and the damaged item and contact us within 7 days of delivery. We will arrange a replacement or refund.

• Incorrect Address: Please double-check your shipping address at checkout. We are not responsible for delays, lost packages, or additional shipping costs due to incorrect addresses provided by the customer.

9. RETURNS & EXCHANGES RELATED TO SHIPPING

If an item is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to arrange reshipment. You may be responsible for additional shipping costs.

10. PACKAGING

We take care to pack your orders securely to ensure they arrive in perfect condition. Our packaging is designed to protect your items while minimizing environmental impact. We may use:

• Recyclable materials.

• Biodegradable packing peanuts.

• Eco-friendly tape and labels.

11. HOLIDAY & PEAK SEASON SHIPPING

During peak seasons (e.g., Christmas, Black Friday, Lunar New Year), processing and delivery times may be longer than usual. We recommend placing orders early to avoid delays.

12. CONTACT US

If you have any questions about our Shipping Policy or need assistance with your order, please contact us: